As a frequent rider, I’m impressed with the way the buses are able to keep to schedule.
They have many unknowns along the route: people adding bicycles, and those needing extra assistance are just two unknowns. Those are legitimate and necessary.
Then, there are the people who use WTA seats as personal benches, and just wave off the drivers after they fight traffic to get to the stops.
The drivers seem to take it all in stride. Much better than I would do. My respects to WTA and to the drivers.